Muller’s book deals with a phenomenon he calls “metric fixation,” an all-too-common phenomenon today where the close association we often make between measurement and improvement leads us to substitute metrics for judgment; and all too often, we end up gaming the systems that we set up.
Can you address the issue of when Christian organizations or businesses “talk” about servant leadership and act as if they “walk the walk” but in actuality are rigid, hierarchical, demanding, and not interested at all in serving those who work for them?
I have a responsibility to live out my faith as a Christian in all aspects of my life, including my work. I try to do this in different ways depending on the situation.
The operational function of an organization, whether product or service related, is really the heart of the firm. This is where the real action is.
Compensation is about more than just the wage that you pay your employees, it's about what type of people you're encouraging your employees to be.
Doing business" may be the most interdisciplinary of all pursuits. Entrepreneurs and managers need to be both scientists and artists, capable of bringing together natural, physical, financial, intellectual, emotional, aesthetic, social, and even governmental resources in a harmonious way and for a single purpose.